Shipping policy
Shipping Policy
Last updated: June 2026
Processing Time All orders are processed within 2–5 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times
- 🇵🇹 Portugal: 7–15 business days
- 🇪🇺 Europe: 10–20 business days
- 🌍 Rest of World: 15–30 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays beyond our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Customs & Duties For orders outside Portugal, customs fees or import duties may apply depending on your country's regulations. These charges are the responsibility of the customer.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at support@agtu.shop and we will investigate with the carrier.
Contact For any shipping questions, reach us at support@agtu.shop AGTU, Travessa da Água Quente 7, 2500, Leiria, Portugal. Tel: +351 937 200 832